Shipping policy

Shipping & Delivery Policy

At A Big Beautiful Life, we are dedicated to getting your products, digital offerings, and event details to you with care—whether it’s a book for your bedside, a meditation to soothe your soul, or a seat in one of our transformational workshops.

Here’s how we handle getting your goodness to you:

📦 Physical Products

All physical products are shipped from our home base in Sherwood Park, Alberta, using Canada Post (post-box friendly) or UPS, depending on what works best for your order and location.

  • We ship out 1-2 times a week.
    This rhythm allows us to pack everything thoughtfully and sustainably, while balancing our commitment to workshops and coaching.
  • Need something by a special date?
    We get it—life moves fast sometimes.
    Reach out to us before placing your order at connect@abigbeautifullife.com, and we’ll see what’s possible.

🌸 In-Person Workshops & Events

Our in-person gatherings happen in many beautiful spaces, but most often at Red Hawk Mews (formerly Wollf House) in Sherwood Park, Alberta

  • Event dates and locations will always be confirmed on our website.
    Please check the event listing carefully before booking.
  • You’ll receive a confirmation email with everything you need to know after you book.
    If you don’t receive it, check your spam folder or reach out to us.

📥 Digital Products (Meditations, Courses, Self-Study Programs)

Our digital offerings are delivered straight to your inbox, usually within minutes of your purchase.

  • If you don’t see your download link right away, check your spam or promotions folder.
  • Still not there?
    We are here to help—just reach out.

Digital products are yours to keep forever, but we ask that you honor the spirit in which they were created:

✨ Personal use only, please. Sharing feels generous, but these tools were lovingly crafted to support your unique journey.
If you know someone who would benefit, we’d love for you to send them our way.

⏳ Delivery Delays, Lost, or Stolen Packages

We do our very best to ensure your items arrive safely and on time, but sometimes things happen that are beyond our control.

  • If your package is delayed, lost, or arrives damaged, please reach out to us.
  • We’ll work with you and our shipping partners to find a solution.
  • Once a package is marked as delivered, we are not responsible for theft or loss.
    We know this can be disappointing, and while we can’t replace every item, we’ll always listen and see what we can do.

Tip:
If you’re concerned about deliveries to your address, consider choosing a location where someone can receive it securely.

💛 Refunds & Exchanges

We’ve crafted a Return & Exchange Policy that balances fairness with flexibility.
You can read the full details here: Return & Exchange Policy

The quick version:

  • Physical products can be exchanged within 14 days (no refunds), in new condition.
  • Digital products are final sale, but we’ll always help if there’s an issue.
  • Workshops & Coaching follow different timelines—check our Return Policy for details.

We are human first—reach out if you need support.

🌷 Respect for Our Work & Your Experience

Every product, meditation, course, and event is created with heart and intention.
Our content is meant to support your growth—and we trust you to honor it.

  • All content is for personal use only.
  • Please don’t copy, share, or resell our materials.
    If you love it, send someone our way.
    That’s how we grow this community—with kindness and respect.

✨ Final Word: We’re Here for You

We truly want your experience with us to be smooth and joyful—but we know that life can be unpredictable.

If you have any questions, concerns, or just need a little help:

📧 Email us anytime: connect@livingaquantumlife.com
📞 Call us: 780-292-5099

We’ll work together to find the best path forward.

With care and gratitude,
Kelly-Rae 💛